Where AI helps
- Customer questionsAnswers from your catalogue, prices, opening hours and guides, in Serbian or English, at any hour.
- Product advice and ordersRecommends from your product range and turns the conversation into an order.
- Incoming requestsReads emails and form messages, sorts them, and drafts replies for your staff to approve.
- PaperworkPulls the numbers out of invoices, delivery notes and forms, and enters them into your system.
Where a simple form, rule or search box would do the job better, the audit says so.
Example: AI assistant for a specialist retailer
The shop’s website opens with a Serbian-language assistant. It recommends products from the shop’s range, answers questions from the shop’s own buying guides, and creates the order and a pro-forma invoice once the customer confirms. Staff edit products in the admin panel and add new guides by uploading a PDF.
How we keep it reliable
- It answers from your sourcesBefore it replies, the assistant looks up your catalogue and documents, so its answers come from what you sell.
- It stays on topicIt declines questions that have nothing to do with your business, and limits how many questions one visitor can ask in an hour.
- You set the rules for actionsOrders, refunds and anything else that costs money follow rules you set, and drafts wait for approval wherever you want them to.
- Your data stays yoursWe use AI providers’ business services, which don’t train their models on your data, or run an open model on your own server when your data can’t leave your premises.
FAQ
Will AI replace our staff?
It takes over the repeated questions and the retyping, so your staff spend their time on customers and on work that needs a person.
Does it work in Serbian?
Yes. The retailer’s assistant works in Serbian, and we test every assistant in the languages your customers use.
What does it cost to run?
The AI provider charges a monthly usage fee that depends on how many conversations you have. A model on your own server costs a server instead. The audit estimates this before you decide.
What if it gets something wrong?
Before launch, we test it against real questions from your business, and we adjust its sources and rules when it misses.
Can it connect to our systems?
Yes, if they have an API or an export. It can read stock, create orders or bookings, and look up customer records, with only the permissions it needs.